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Comfortecandle provides interior décor and styling services. This Return Policy outlines the terms and conditions regarding returns, cancellations, and refunds for our services and any physical products we may provide.
Design consultations may be cancelled up to 24 hours before the scheduled appointment time for a full refund. Cancellations made less than 24 hours before the appointment may be subject to a cancellation fee.
For ongoing design projects, cancellation terms will be specified in your individual service agreement. Generally:
If we provide or source physical products as part of our services, the following return policy applies:
Items may be returned within 14 days of delivery, provided they are:
The following items cannot be returned:
To initiate a return:
Refunds will be processed within 10-14 business days after we receive and inspect the returned items. Refunds will be issued to the original payment method used for purchase.
Original shipping costs are non-refundable unless the return is due to our error or a defective product. Return shipping costs are the responsibility of the customer unless otherwise specified.
We do not offer direct exchanges. If you wish to exchange an item, please return the original item and place a new order for the desired item.
If you receive a damaged or defective item, please contact us immediately. We will arrange for a replacement or full refund, including return shipping costs.
In some cases, we may offer store credit instead of a refund. Store credit can be used toward future services or purchases and does not expire.
If you have questions about returns or need to initiate a return, please contact us:
Comfortecandle
10374 Boca Entrada Blvd
Boca Raton, FL 33428, United States
Phone: +15617090401
Email: info@comfortecandle.world